Refund policy
RETURN POLICY
Thank you for shopping with us. Please make sure to take your measurements and chose the right size before ordering. We don't accept returns or exchanges for color or size problems.
Damaged or Incorrect Items
However, if you received a defective or incorrect product, please contact us within 7 days of delivery. We will cover the return shipping costs and ensure you receive the correct item as quickly as possible.
How to Return
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Contact our customer support team at nevoa3189@gmail.com to request a return authorization.
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Pack your item in the original packaging (if possible).
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Attach the return label provided by our team.
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Drop off your package at the indicated shipping carrier.
Refunds
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Once your return is received and inspected, we will notify you by email.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping fees are non-refundable.
Exchanges
If you’d like to exchange the damaged item, please follow the return process above and place a new order for the desired item.
Questions?
Our customer care team is here to help. Reach us at nevoa3189@gmail.com.